Account FAQs
If you forget your password when trying to login, simply click “Lost Password?” located below the login section on the homepage, enter your email address on file and click “Get New Password”. You will receive an email (please check your junk/spam folder) and follow the steps outlined in the email.
If you are logged in and would like to reset your password, navigate to “My Account Dashboard” and click “Change Password” in the “My Account” section.
To change your email associated with your account, log into the website, select “My Profile” from the left menu or or “Edit Profile” from the My Account section of the Dashboard. Update your email and click “Update Profile”.
Registration & Access
Clear your browser cache, disable ad-blockers, or try an incognito window. If the issue persists, submit a support ticket attaching a screenshot of the error message.
Virtual meeting links (Zoom/Google Meet) are emailed 24 hours prior to the session and are also accessible directly under your active enrollments in your PD portal under “My Learning”. The virtual meeting link will be on the lesson page for the respective course.
Cancellations & Refunds
You must cancel your registration through the PD Portal at least 10 business days prior to the session start time to receive a full refund or fee waiver. Cancellations made less than 10 business days or no-shows forfeit all fees.
If a course is canceled due to low enrollment, inclement weather, or emergency, registered participants will be notified via email at least 24 hours in advance. Any paid fees will be fully refunded or credited to a future session.
No. Substitutions are not allowed.